Remember that 'nine dots' puzzle where you have to join all the dots making four straight continuous lines that pass through each of the nine dots without lifting the pen and without retracing? To solve it you have to think differently, unconventionally or from a new perspective. Leadership requires we do the same thing to solve business problems, to develop ourselves and to develop others.
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Employees are beginning to come forward much more readily, a recent study has reported, to shed light on cases of fraud, with the final quarter of 2011 showing an unparalleled high in the usage of internal tip lines to report incidents and rumors of fraudulent activity. One survey has indicated that more than twenty percent of informed incidents throughout that quarter were matters of accounting irregularities, rumors of corruption, misuse of company resources, and other such acts of fraud. This number represents a fifteen percent increase from the same time the year before and is easily the highest reporting period since this study began in 2005.
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Corporate governance has quickly come to the forefront of necessary business practices in recent years, due to all the new rules and regulations being enacted by the Securities and Exchange Commission (SEC), as well as a renewed commitment to enforcing the Foreign Corrupt Practices Act (FCPA) on the part of the Department of Justice (DOJ) now has companies working harder than ever to avoid falling victim to this new intensity. Companies have begun focusing on their own compliance programs, under this new strain, to see if they hold up to these new policies against bribery, corruption, and fraud. They do not like the results of their findings. The development of compliance committees has become the answer to seeking out and managing these issues.Companies across a range of markets have begun to put together such committees as an answer to the new threat posed by this renewed stress on compliance enforcement, while traditionally such committees have been used most by healthcare organizations.
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This post presents a number of activities for the sales supervisor or manager to perform to make sure that a newly recruited salesperson has an excellent start on their first day in the job. These actions form part of the induction process and if carried out effectively will ensure the new salesperson goes home with a favourable attitude to their new organisation and be motivated to succeed in their new job.
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As Leaders and Managers we know that emotional intelligence is key to getting and sustaining great results from our teams. As a Leader and Manager for some 30 years, I have practiced and observed attitudes and behaviours which have been the most successful in getting the best out of a team.
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The purpose of this article is to clarify the differences among three critical terms used to describe significant roles and responsibilities within every organization. Maintaining these distinctions by accurately identifying these roles is a step toward creating and maintaining a highly effective business.
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Hurry, hurry, step right up! It is time to play the game called "G & A Budgeting". This is the game where heads are counted; budgets are sandbagged and perks are justified. It is an annual ritual that becomes a core tenet in the over all business planning cycle. Yet, whether you are the head of a large department or a sole proprietor, managing your G & A expenses is considered by most, a necessary evil.
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Every company has its own vision and mission. This vision and mission is very important because it gives direction to the ongoing activities in the company. It is leadership and management of the company which set direction or vision for the organization or group of people who are ready to follow them and manage the resources.
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Your fleet management software company aims to do the rest in your case and your vehicle needs. With this article you will understand the help that fleet management software can do to help you and your household.
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In my field of work as a leadership/executive coach I am amazed at those within the leadership realm who are confronted at some level with being the 'rockstar' and what comes with that territory. You'd think given what it takes to be a 'rockstar' that it would be easy for a leader to own their gifts but I am here to tell you that there seems to be a ceiling people reach where they refrain from truly singing their own praises.
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A 'natural leader' is a term we hear a lot in the sporting world. Someone is a natural leader on the pitch, someone members of the team look to when the going gets tough, when they need help, advice and, well, leadership. But is it something that comes naturally or is it a trait that can be learnt?
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For many years, the traditional financial classification of a company's IT (Information Technology) department is that of a cost center. As with just about everything else in the rapidly changing field of technology, this idea of IT as a cost center is shifting as well.
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A distribution management system is a group of applications that monitors and controls an entire distribution network. It designed to do this efficiently and reliably. The management relies on it for support on matters that involve decision making. It simplifies and monitors the different phases of the distribution chain, which include ordering delivering, inventory, payment and service management.
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An operator's dilemma is to balance serving the best possible products with making a profit. Too many times, operators are asked to develop food outlets, whose sole purpose is to maximize customer satisfaction despite being funded by inadequate budgets. The challenge and questions in developing a kiosk, cafeteria, kitchen or any other foodservice operation is, at what point does the design and labor requirement combine to establish operational profitability?
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Online businesses are now growing in numbers and in fact they have reached a phenomenon with which many people are buying from them instead of going outside and to malls to get the stuff they like. Online businesses allows you to be flexible and at the same time helps you lessen costs and expenses.
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It doesn't matter whether you are small business is just you or whether you have a staff of 150, when the economy takes a downturn, you will have to start tightening your belt and watching every item of expenditure. You will have to watch your cash flow like a hawk and a look at your bank statement every day, taking great care to account for any outstanding checks which are yet to be presented.
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Pay attention to the words used in this piece, "Emotional awareness". Don't they seem to be telling something about the subject? Awareness about one's emotions and by extension, awareness about people's emotions in general. And what happens when have total awareness about something? You can put it to better use. That is what the "Emotional Self-Awareness Course" is all about. It helps you develop a better understanding of your emotions which can lead to better handling of them, leading to improved relationships and many more other benefits. In short, you become emotionally literate.
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When approaching IT Governance, there are a number of frameworks, maintained by various governing bodies that reflect the experience of hundreds of organizations. However three frameworks appear quite frequently: COBIT Recently, ISACA has released COBIT 5 - the latest version of its internationally recognized "Business Framework for the Governance and Management of Enterprise IT." COBIT, initially an acronym for 'Control objectives for information and related technology' defines 34 generic processes to manage IT.
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The definition of organizational development or OD is a broader term; it means planned efforts to increase the viability and relevance of the organization. It is a readiness to meet changes that may come up during the course of business. In the modern dynamic world, the importance and relevance of OD can never be ignored.
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A risk assessment is a vital step in protecting your employees along with your company, together with complying with the current legal requirements. It may help you concentrate on the risks that really make a difference inside your work environment - the ones with the potential to cause harm.
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Good customer service may be one of the priorities you have in your business. But of course, it does not always come down to whether or not your clients are satisfied. You also want them to pay their dues to your company as punctually as they are expected to be.
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While the direct responsibility of uncovering incidents of fraud has never been directly delegated to auditors, somehow it seems this duty has become expected of them by those higher up. They seem to be under the impression that auditors should automatically fill the position of an internal compliance program. As a result, people immediately begin to wonder why these facts were not discovered by the auditors first, whenever such activity is found out through some other means.
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Designing an incentive compensation plan is one of the most powerful tools managers can use to motivate employees to go the extra mile; that is, to expend the extra effort to go over and beyond the call of duty. However, small unintended mistakes in establishing the rules of the incentive plan can significantly reduce how much the plan motivates workers.
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Every business needs a plan. Irrespective of the stage of business, effective plans are required to achieve business goals and objectives. There is a lot of information and advice available on how to write an effective business plan.
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How many of us choose a career because of what it's pays (or is likely to pay in the future)? You can of course be happy with you job without receiving a mammoth salary but many might say that they can't be truly satisfied with a job unless it pays well. But what about simply doing a job because you enjoy it?
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Value for money is the overarching procurement principle in almost all public sector agencies. It should be a consideration in every step of the procurement process: from the initial decision about which procurement method to use through to the selection of the preferred supplier and negotiation of the contract. All of which contribute towards delivering value for money for the agency involved and the Government more broadly.
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When you decide to make any kind of investments in Latin America, the most important thing is to carry out proper market research. Any kind of overseas investments has lots of advantages especially if you have longtime strategic plans. It is advisable to hire a reputable investment partner who will advise you on the viability of your investment.
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I often get to work with people who have recently been promoted into management positions for the first time and it's some of the most rewarding work that I do. There is no handbook on leadership and many of us struggle tremendously at first. An organization grants us some authority and all of the sudden we are accountable for not just what we do but for what others on our team do as well. Here are 5 things that I wish I knew as a new manager and that I share with those beginning their management career.
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Disregarding one basic truth typically gets people stuck in the Ostrich Effect, and that is if the same conversation takes place again and again, it means it is the wrong conversation. Avoiding the real issue thus causes a disconnect.
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All companies know they need to take part in regular equality and diversity training courses. Financial restraints may mean you have to run the courses yourself, instead of bringing in a professional. But with finances well and truly squeezed right now, how can you make sure you run a killer course on a budget?
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Have you ever wondered if there are any easy ways to achieve a successful business plan? Business planning is a science that requires the achievement of business goals and objectives.
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The terms "leadership" and "management" get lumped together but really they are two different things. Admiral Grace Murray Hopper said it best when she said, "We manage things; we lead people."
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Project management is the achievement of goals and objectives within the preexisting constraints. No matter how many approaches or studies one undertakes, there are many project management strategies to study.
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The secure transfer of data around a company means that transportation organisations have a seamless and complete flow of information around the company and its partners. The information is reliable and also facilitates automated workflow offering greater efficiency. The complexities of the scheduling and financing operations mean a managed fie transfer solution is ideal for productivity and security.
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Sports can give you an example that most perfectly details the way to build a business. Take the NFL, for instance. Every off-season, teams that failed in the previous year go to the boards and try to bring in a new coach, the guy with the master touch that will turn the tables on a losing season.
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Business managers today face unprecedented, unpredictable, gut-wrenching change, from supply chain logistics and automation to mass consolidation and customization. The core issue is not so much how you restructure your delivery systems, align with suppliers, or even whether you keep, drop, or expand existing lines of business. It is how you manage the people side of change.
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There are multiple facets involved in making a company successful depending on how far the business owner wants to go with it. Some of these facets include a devotion to the business, a specific plan for the business, a good foundation for it, as well as capital. Having a solid education is very important as well.
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In the early days of my career as an administrative assistant, I learned pretty quickly that there was never enough time to put "finishing touches" on tasks or presentations. So, the trick is to do things right the first time and to do it well. But, we also know what they say about the best laid plans.
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A common question I am frequently asked is "How can I manage my projects more effectively and quickly?" The following article will focus on how Organization and Proper Tools can help manage a project.
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I heard somebody saying this last week to, presumably, a colleague of his. And it made me think and realize that one of the major problems in companies and organizations nowadays is indeed a huge lack of trust.
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ERP systems are considered essential by many in corporate life. But does ERP drive you to work for it instead of working for you? In this case, a company's ERP system implementation appeared to be requiring the company to expand budgeting and standard setting processes far beyond what they needed to make good management decisions. While cost standards were required for their ERP system, did that mean they had to expand budgeting and had to implement a new standard creation system? Absolutely Not. To use the best of both worlds, this company needed to challenge their assumptions. Their actual costs could be used to establish standard costs; bypassing time-consuming budget and standard setting systems they did not need. Their ERP tail was wagging the management dog.
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Understanding cost variability is an essential component of management decisions. However, the detail implementation of variability creates a dilemma: The concepts are easy from a macro viewpoint but more difficult from a micro or decision level viewpoint. Understanding the sources and solutions of this dilemma is key to resolving this conflict and creating valuable information for management decisions.
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One of the virtues that a business has is its capacity to possess assets. These assets typically cost huge amounts of investments, hence it's important to manage and secure them. They may not only come from the business owner but also other entities such as local and international loaners and private investors (shareholders). All of them gamble to make the venture work and because it's no small thing, business asset management is necessary to protect their investments.
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The goals of organizational development are formulated on the basis of particular situations. These goals or objectives vary from place to place and situation to situation. In, simple words, the objectives of an enterprise are customized to suit the requirements of different situations of the organization. However, the basic objectives have certain common things. Some of the common and important goals of organizational development are as follows.
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Are you trying, but failing, to influence someone or persuade someone to do something? Here are 8 questions you need to ask yourself to help you find the right way to approach the situation.
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Plate spinning is an intense physical and psychological feat; it is both an art form and a methodology. Professionals focus on spinning numerous plates, simultaneously, while performing any number of acrobatic maneuvers, balancing goals, and bringing moving parts to a graceful crescendo. Sounds like recruiting, doesn't it?
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What is business coaching? Business coaching is the process that gives individuals of groups access to direct skills that can give them an edge in the business world. Setting a goal will give your team direction and set them on a path to becoming more successful.
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Many companies have taken measures in recent years to step up their risk management programs in order to cope with the shifting economy, given the shaky nature of the current financial climate. Nevertheless, some of these organizations, have made a fatal error while focusing on trying to stay afloat and facing down compliance risks as they arise and overlooked one of the most crucial principles in any fully developed risk management program. Not only should a risk management program be used to handle issues as they come up but in order to be as effective as possible it should also be used to help forecast and predict potential future risks, and develop strategies for coping with these issues if and when they arrive.
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The time has long come and gone for companies to begin taking these issues seriously and start acting accordingly, with the Securities and Exchange Commission (SEC) cracking down harder than ever on corporate governance breaches, and new policies and regulations being enacted to further complicate these matters, and while many have begun taking steps in this new direction, others have chosen to sidestep the issue. Setbacks have also arisen as loopholes in these policies have been identified,though great strides have been made in this area over the past several years, and as companies begin pushing the corporate governance battle into new areas, these new attempts, combined with the policy gaps, have begun to create a number of unforeseen complications and have only made this effort more difficult in the long run.
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Companies are now beginning to expand as the enticing benefits of expanding and investing into emerging markets has become too irresistible, as these companies expand, it also poses a variety of new risks that must be administered and mitigated in order to avoid having these endeavors end in a disaster. For example, even though these ventures can come with high-growth opportunities, they can also result in currency fluctuation, wage inflation, and commodity costs and these are only naming just a few.
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Pretty often companies are found to be keen on generating and closing short term leads instead of deploying proper sales lead management services. However what is ideally required is careful nurturing of leads, both long term and short term, to yield greater dividends. Lead management services are all about identifying the best prospects and capitalizing on them to garner maximum ROI.
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More and more companies are partnering with IT consulting services to help run their department efficiently and cost-effectively. Here are some specific ways that working with an IT consultant can help improve IT department management.
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Online tools can give us some idea of reputation and reach, but they give little indication as to the quality of our reputation. Reputation is a valuable tool that senior personnel should be thinking about and not leave to chance.
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? It was a dark and stormy economy, and all across the landscape companies competed to attract and retain the top producers who could turn around their numbers...
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Something happened to me over the past year - as if a switch flipped in my mind. All of a sudden, I can't get enough of life and want to savor its experiences.
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For some businesses, such as law offices and doctor's offices, keeping detailed records is extremely important to the livelihood of the business. When this is the case, it is important that all documents are kept safely for a long period of time and in good condition.
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The environmental impact of a business is currently under scrutiny, with more and more rules and regulations being passed regarding how a business should operate to reduce its carbon footprint. ISO 14001 is a standard which can really help a business to make sure that it has all of its environmental management systems up to scratch.
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With financial crisis sweeping the globe, dramatic changes have been taking place, more specifically in regards to issues of better corporate governance in the last few years. With recent circumstances thrusting certain issues into the spotlight, and making proper governance a concern for companies, some countries with the U.S included, have begun to employ new laws and regulations that will enforce these practices.
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With the increasing competition and workplaces becoming more and more demanding, the managers are often required to ensure that their teams work at their best. For this, a manager has to keep his people motivated and encourage them from time to time so that they may achieve the goals laid out for them. However, under the extreme pressure to perform, the managers often force their subordinates to do things against their will. This article dwells on the topic of workplace coercion, its forms and effects.
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Today, as older managers reach retirement, fewer and fewer candidates are present to take over these crucial management roles. Many companies have responded to this potential crisis by paring down management positions in the attempt to cut operating costs and gain efficiency. However, by taking these steps, these organizations are cutting out many developmental opportunities for the next generation's leaders. Rather than taking such unnecessary and drastic actions, now is the time to begin creating new strategies for leadership development which will help continue to drive business throughout this transition period.
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Online businesses have become a well-accepted business model these days. Despite this development, a business should never do away with having a business office. It provides a business address for business correspondence purposes; complies with the legal requirements inherent in doing business; helps the business build credibility and trust; reinforces the business's brand; and offers flexibility and cost - effectiveness. Hence, every enterprise - regardless whether an online or offline business - must have a business office.
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...Recently several colleagues recommended Daniel Pink's book DRIVE. According to the back cover, Pink draws on four decades of scientific research on human motivation, and exposes the mismatch between what science knows and what business does. I was interested because motivation is the short answer to why do we do what we do. In the book, Pink lays the foundation for questioning our present understanding of motivation. If Pink were familiar with Perceptual Control Theory (PCT) his case for the mismatch between knowing and doing would be even stronger. Knowing PCT would allow Pink to clearly show that motivation ain't out there.
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This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.
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Running a business is not easy. It requires constant monitoring, proper management and good relations among the staff. All this can be managed by one thing, which is good organizational culture. So long as you want to run a profitable venture, you cannot underestimate the importance of culture in an organization. It is what drives a business.
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There are three main motivations for considering moving to a managed or secure file transfer operation; an external regulatory or compliance requirement, the need for smooth-running or automated operations and the need for data security efficiency and to protect a reputation. For operations directors and managers, the fact that data transfers simply carry on in the background without any manual intervention is ideal. That data activity can be streamlined and automated also makes things a lot easier for personnel, especially administrators.
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Are you blaming the economy for your business's lack of performance? I've got news for you: The economy has only exposed the real problems in your business, i.e., poor business development habits and lack of accountability.
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One of the best questions I like to be asked is, "How do I get certified as a project manager?" I love to talk with someone who is committed to project management.
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Given the introduction of recent rules pertaining to fraud reports, many have suspected that employees would be more persuaded to relate occurrences of misconduct to external regulators rather than turning the matter over to internal offices. However, this has not been the case. Studies have shown that more than 20% of all internal misconduct reported within the third quarter of last year was in indication to fraudulent activity, a significant increase from the previous year. Amongst these studies these numbers represent an all-time high, showing an increasing awareness by employees of the importance of fraud compliance.
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In light of the declining economy over the last decade, a variety of new laws and regulations are being implemented to counteract the rising rate of corporate misconduct that has thrust the subject of fraud uncomfortably in the spotlight in the recent years. Incidents of fraud appear to be on the rise all the same, despite the focus being brought to the issue and the measures being put in place to prevent it. With the rising rates of these incidents and failing efforts to prevent them, the companies must now shoulder the responsibility to step up and implement measures to prevent such activity from occurring, should any of this misconduct occur in their company and they fall victim. In order to do this, there are a number of procedures to put in place and factors to consider when the matter occurs.
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The original purpose of our company was to develop and market a methodology to walk people step-by-step through the design and development of information systems, from soup-to-nuts. We implemented this as a series of manuals and forms for people to reference during the process.
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Just as you're supposed to watch what you eat, you better watch your relationship with your boss. A bad relationship with your boss is actually like a steady diet of fried foods. The latter is tasty at times, but a dreadful boss is not as fun at all.
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Most strategies fail because of lack of buy in at the planning stage. CEO's are known as visionary drivers of strategy but if you don't get buy in you do not get the implementation. Find out more.
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Reverse mentoring breaks all of the rules of traditional mentor programs. It's not about hierarchy, it's about sharing skills and areas of strengths between each other. Gen Y's are mentoring CEO's on technology- find out more.
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Organizations are working with fewer employees - doing more with less as they try to reduce cost in a tough economy. I was asked recently "What can you do with senior employees who are not engaged with their work and seem to be just putting in their time until they reach retirement?" I suggest seven possible solutions to this dilemma.
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Every event organizer wants to see his/her event achieving the best possible results in terms of attendance, registration or ticket sales, and generating high revenue. However most often, we see a big difference between what is imagined and what actually happens in reality. Thus, it is better to know about the dos and don'ts of successful event planning management to eliminate confusion and miscommunication whilst arranging such occasions.
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Performance management techniques have been around for decades but are really taking off as we move into a more people orientated work force. The strategies used are effective and get both parties, both the employer and the employee, on the same page, working towards agreed goals and targets both professionally as well as personally.
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I suspect the title of this article may sound like one of those Horatio Alger stories but here's the thing- it's true. Whether you read the classic authors: Thomas Edison, Nathaniel Hill, Benjamin Franklin, Andrew Carnegie or the more contemporary gurus like Steve Jobs, Bill Gates or Seth Godin, success occurs after many failures. They will tell you because they got to where they did for a simple reason-they did not give up.
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Virtual teams have become a prominent feature in business. Being at work now means logging on to your company's site and working online and even from home. Teams are created for different jobs related to the project and each team worker functions at their designated remote location. Team members collaborate with each other and with other teams online. While it's true that virtual teams have become a necessity for most small businesses, it is also true that not all virtual teams are successful. To ensure constructive results from your virtual team, there are some key aspects that the team leader or manager should keep in mind.
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In a corporate world where it is easy to look externally for inspiration, learning and even blame, there seems to be a lack of understanding of how valuable and important it can be to look at yourself too. This is not just important for personal growth and reflection in a business setting, but also useful information for employers, discovering the value of self-reflection in business.
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You don't always stick to the normal or conventional, but sometimes think out of the box. You experiment and try new things, but if you fail, you admit that you made a mistake. You don't apologize for trying.
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Studies show that you need 4 days apart from your work so that it sinks in your body that stress has been taken out and your batteries can be recharged. In this instance when you go on a vacation, you have to show your boss that you have everything under control even when you're out.
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Creativity comes from a pure source. Money isn't likely to help as motivation. And if you want to be called creative, be wary of the risks. Creative people tend to be more dishonest and arrogant.
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When you feel your organization is slowing down, assess the situation. It could be time for you to reset your organizational focus. The first step to do so is to sort out the noise. Separate the noise from the real message.
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A top business recently crafted four innovative leadership development programmes to help you manage the range of leadership challenges that arise at different stages in your career. Each programme is designed to help you gain personal insights into your own leadership style and learn the tools and techniques required to become an inspiring leader.
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More and more midsize businesses are developing rapidly in today's IT environment. It has now become quite important to maximize the performance and quick delivery of your services in order to stay ahead of the competition. Additionally, your business model should be feasible and you will need to deliver quality products or services.
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Where do proposal consultants come from, and what are the upsides, downsides, and risks typical to different proposal consultant sources? Consultants can be subcontracted through job shop companies, brought on as part of a proposal house team, or hired directly as individuals or companies. Proposal consultants from job shops Job shops are companies that maintain large lists of consultants and send people to fill certain slots.
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Maximising the performance of an organisation. A feedback loop is an important ingredient for good performance. Reducing the damage from restrictions on organisation performance. Brainstorming for better performance.
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Every time a manager meets with a group of employees to deliver a message, they have an opportunity to diminish or enhance their credibility as a leader. This series of two articles will give the manager tips to help them embrace employee resistance and use it to build a high performing team and leadership credibility! Part 1 will focus on setting realistic expectations and preparing for the meeting!
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It is important for businesses to meet their overall goals and objectives while maintaining customer satisfaction. In some cases, it can be difficult for businesses to manage their goals, meet the objectives and deliver a high standard of service. In order to accomplish more, some businesses decide to use virtual assistance in helping meet their overall objectives.
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The need to build Business with a Virtual Team is a natural consequence of globalization. It is an essential component of a free market. Virtual Assistants, Service Providers or Independent Contractors serve as extended arms of our clients and blend into their work and team seamlessly. Building Your Business with a Virtual Team leads to many advantages.
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"What process in your job is not important?" is the most important question to ask your employees. You must ask this question every now and then. You require them to do a process, you need to know to change it or drop it.
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We are execution management experts. The Institute for Corporate Goal Achievement was created to fulfill a basic need within most organizations: making execution management an organizational competency. All of our senior consultants have cumulatively served hundreds of clients over many years and experienced the frustration of watching excellent strategies gradually flounder for no obvious reason.
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While owners and employees are the "heart and soul" of a small business, the "blood" that keeps the business alive is cash. Unfortunately, most small businesses do not manage cash well.
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Family businesses come in many shapes and sizes. Research shows that they have clearly defined business problems which frequently are repetitive and avoidable. Family businesses often do not achieve their full potential or fail due to their inability to handle the mixing of family and business issues. You actually can't separate them and that's where problems occur. It also depends on the family dynamics.
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For any organization to perform well, it needs to have a good leadership system. This should start with the top most level right to the bottom one. The commitment and involvement of the managerial staff determines a lot, on whether the organization will meet its goals or not. So it is important for you as an investor to know the importance of managers before starting your business.
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You very well know that your customers are probably the most important people where your business operations are concerned. They are the ones who would be availing of your services or products. This means that they are also the ones from whom your small business would be getting its profits.
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For any enterprise to maximize its efficiency and minimize overall cost to the company, it is extremely important to use the correct resource at correct hours to perform correct tasks. Now, a lot of organizations need perfect planning and execution of resources, but very few know how to do it well.
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